baiee's Privacy Policy

1.1 Purpose of This Policy

baiee ("we", "our", "platform") places the highest importance on the privacy of players in Bangladesh. The goal of this privacy policy is to clearly inform our users about how their personal information is collected, stored, used, and when it may be shared with third parties.

This policy applies to the baiee website, mobile version, and all related services. By creating an account, logging in, or using any service on our platform, you are giving your consent to the terms of this privacy policy.

1.2 Right to Make Changes

baiee reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify users via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

2.1 Information You Provide Directly

When you create an account or use services on baiee, we may collect the following information:

• Your full name and date of birth
• Email address and contact details
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)

2.2 Automatically Collected Information

While using our platform, some technical information may be collected automatically, including:

• IP address and device identity
• Browser type and version
• How long you stayed on the platform and which pages you visited
• Login time and date
• Cookie and session data

2.3 Transaction & Gaming Activity Information

Information about your deposits, withdrawals, and betting activity is recorded in our systems. This is necessary to ensure platform security, monitor responsible gaming, and meet legal obligations.

3.1 Core Service Operations

Your information is primarily used for the following purposes:

• To create and manage your account
• To process financial transactions (deposits and withdrawals)
• To send important service-related notifications
• To provide customer support
• To resolve technical issues

3.2 Security & Fraud Prevention

Protecting the integrity of the baiee platform and providing security to users is one of our primary responsibilities. To this end, we use the collected information to:

• Detect and prevent suspicious activity
• Take anti-money laundering (AML) measures
• Prevent access by underage users (to ensure 21+ compliance)
• Prevent misuse of multiple accounts

3.3 Service Improvement

By analyzing overall usage patterns, we improve our platform, game library, and payment methods. This analysis is always conducted on aggregated or anonymized data.

4.1 Service Provider Partners

We work with trusted partner organizations for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, security verification, and game content delivery. These organizations are given access only to the information necessary to provide specific services, and they may not use this information for any other purpose.

4.2 Legal Obligations

In complying with applicable laws and regulations in Bangladesh, if any government authority or court orders the disclosure of information, baiee will be obligated to provide that information in accordance with its legal obligations. Where possible, we will endeavor to inform the user about this.

4.3 Protecting Platform Interests

In cases of investigating fraud, money laundering, or other illegal activity, or where necessary to establish or defend baiee's legal claims, relevant information may be disclosed to the appropriate authorities.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. baiee uses cookies for the following reasons:

• Essential cookies: To maintain login sessions and run the platform's core functions
• Functional cookies: To remember your preferences and settings
• Analytical cookies: To monitor and improve platform usage

5.2 Cookie Controls

You can disable cookies by going into your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly. For any questions about cookies, contact our support team.

6.1 Technical Security

baiee uses industry-standard technical measures to keep your information secure. Our technical security includes:

• SSL (Secure Sockets Layer) encryption — all data transfers are completed over secure channels
• Password hashing — your password is never stored in plain text
• Firewall and intrusion detection systems
• Regular security reviews and updates
• Restricted access — only authorized staff can access sensitive information

6.2 Limitations of Liability

While we take the highest security measures, it is not possible to guarantee complete security in transmitting information over the internet. It is your own responsibility to keep your account password confidential. If you suspect any security breach, notify our support team immediately.

7.1 Active Accounts

While your account is active, we retain all your information. This is necessary to provide services, maintain transaction history, and deliver support.

7.2 After Account Closure

Even after an account is closed, we may be required to retain certain specific information — particularly financial transaction records — for a set period in order to meet legal obligations. This time period is determined in accordance with applicable laws and regulations. Once the period expires, the information is securely deleted.

8.1 Right to Access and Correct Information

You have the right to view what information we hold about you and to request corrections where necessary. Contact our support team to update any incorrect or incomplete information.

8.2 Request to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain information that is necessary to fulfill legal obligations or resolve ongoing disputes.

8.3 Objecting to Data Processing

You may object to certain types of data processing, particularly in the case of marketing communications. All marketing messages include a direct option to unsubscribe.

8.4 How to Exercise Your Rights

To exercise any of the rights described above, contact our support team. We will process your request as quickly as possible.

9.1 Age Verification

baiee provides services only to those aged 21 or above. We actively use age verification processes to prevent access by minors.

We never knowingly collect or process information from anyone under the age of 21. If it comes to our attention that a minor's information is present in our systems, we will immediately close that account and delete the relevant information.

10.1 Protections for Transfers

Your information may be stored or processed outside Bangladesh as required for service operations. In such cases, we ensure that:

• The receiving organization meets adequate data protection standards
• SSL encryption is used for data transfers
• Data protection terms are included in contracts with third parties

11.1 Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. baiee offers support via live chat and email 24 hours a day, 7 days a week.

11.2 Related Policies

Please also read our other important policies:

• Terms & Conditions
• Responsible Gaming Guidelines
• Frequently Asked Questions (FAQ)